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Your Questions!

What do you do with my donor information?

We deeply value and appreciate the generosity of each and every one of our donors.

And keeping your information safe and secure is of our highest priority. Your information is used primarily in three ways: 

1. Legal and Regulatory Compliance

The first reason we collect your information is so that we can be in legal compliance to the CRA and other government entities. For tax purposes, the CRA requires we keep financial records for audit and accounting purposes for a minimum number of years. 

2. Reporting on Your Impact 

The second reason we keep your information is to keep you up-to-date on the impact of your gift and to provide you with more opportunities to become involved. We believe it is important for us to be transparent and accountable with the way your funds are making a difference. Therefore, we will send out impact reports and newsletters showing how your donations are changing lives. Additionally, we all know the phrase “out of sight, out of mind” which is certainly true in the work we do! Your information is used to connect you directly with the work being done in some of the poorest places on Earth; for you to see how God is working there, and to hear how God may be calling you to respond through continued giving and prayer.

3. Soliciting Feedback 

As much as it is important for us to report back to you, it is also essential that we hear from you! Once or twice a year we use your information to reach out to ask you how we can improve and better serve you, and to ask what questions you have or what resources you would like to see. 

Keeping your information safe

In everything we do, we make safeguarding your information our highest priority. Your data is kept in a database with multiple safeguards and firewalls. Additionally, we have robust data protection and safeguarding policies that are reviewed regularly and approved by our board of directors. We do not rent out or sell any of your information – ever. We value the ongoing trust you have in us and your heart for those living in poverty around the world.

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